308 People Were Watched While Shopping Online. Here Is What Actually Changed Their Mind.
7 min read Hey, it’s Ian! You’ve probably heard this before: people say they care about ethics, sustainability, product origin. But when they actually buy something, price wins. Researchers call this the “intention-behaviour gap.” And it’s been frustrating marketers, UX designers, and search engineers for years. A study published at ACM SIGIR CHIIR 2025 just…
